VIP Host
*Tribal preference will apply to qualified applicants in accordance with the Lac Courte Oreilles Policies & Procedures Manual, consistent with federal Indian preference requirements.
The VIP Host is responsible for cultivating relationships with high-value casino guests to increase visitation, gaming activity, and overall guest loyalty. This position delivers exceptional personalized service and creates memorable guest experiences through relationship-building, event coordination, and guest engagement. The VIP Host serves as a brand ambassador while helping position Sevenwinds as a premier gaming and entertainment destination.
- Build and maintain relationships with VIP guests through personal contact, phone calls, emails, and special events
- Promote casino events, entertainment, promotions, and loyalty programs
- Coordinate and host on-property and off-property VIP events and experiences
- Anticipate guest needs and arrange accommodations, transportations, and special requests
- Work closely with Gaming, Lodge, Food & Beverage, and other departments to deliver exceptional service
- Reward guests through approved comp programs and player reinvestment strategies
- Address guest concerns and resolve issues professionally and efficiently
- Monitor industry trends and identify opportunities to improve guest loyalty and service delivery
- Bachelor’s degree in Marketing, Hospitality, or a related field, or equivalent combination of education and experience
- Minimum five years of guest experience preferred
- Strong interpersonal communication, networking, and relationship-building skills
- Experience with Point-of-Sale systems and customer service programs
- Excellent problem-solving, analytical, and time-management skills
- Strong understanding of hospitality and guest experience principles
- Professional appearance and exceptional customer service abilities
- Familiarity with local tourism, community events, and hospitality trends
