LAC COURTE OREILLES

Band of Lake Superior Ojibwe

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Emergency Shelter Support Staff

Overview

Department:

LCO Emergency Shelter

Position Type:

Full-Time

Posting Date:

June 18, 2026

Closing Date:

Open Until Filled

Compensation:

$19.31—$20.31 per hour

Reports to:

LCO ES Program Manager

View the official job description

*The official job description governs duties and requirements.*

To apply, submit the following materials:

*Incomplete application materials may not be considered.*

Submit materials by mail, fax, or email to:

  • Lac Courte Oreilles Tribal Government
  • ATTN: HR Department
  • 13394 W Trepania Road
  • Hayward, WI 54843
  • Phone: 715-634-8934
  • Fax: 715-634-8934 or 715-699-1209
  • Email: hr@lco-nsn.gov

*Tribal preference will apply to qualified applicants in accordance with the Lac Courte Oreilles Policies & Procedures Manual, consistent with federal Indian preference requirements.

Position Summary

The Emergency Shelter Support Staff provides direct, on-site support to individuals and families accessing emergency and temporary shelter services. This position assists with admissions, guest monitoring, documentation, safety checks, and daily shelter operations. Support Staff help maintain a safe, respectful, and trauma-informed environment that follows Tribal codes, Indian Health Service standards, and shelter policies. This role is essential to maintaining 24/7 shelter coverage and serves as the primary point of contact for guests during assigned shifts.

Key Responsibilities

  • Assist with admissions, discharges, and guest orientation for overnight and temporary shelter programs
  • Conduct regular safety rounds and monitor shelter areas, including cameras where applicable
  • Maintain accurate shift logs, reports, progress notes, incident reports, and other required documentation
  • Provide supportive engagement and help guests access community and Tribal resources when appropriate
  • Enforce shelter rules respectfully and report concerns, infractions, or incidents according to policy
  • Communication clearly with incoming staff during shift changes to support shelter operations
  • Respond appropriately to emergencies and notify the House Manager or on-call leadership as required
  • Follow all Standard Operating Procedures, program policies, safety protocols, and emergency procedures

Minimum Qualifications

  • High school diploma or GED required
  • One year of experience in human services, shelter services, or working with vulnerable populations preferred
  • Ability to work flexible schedules, including nights, weekends, and holidays
  • Knowledge of trauma-informed care principles preferred
  • Proficiency with basic IT equipment and documentation systems
  • Reliable transportation, valid driver’s license, and insurance preferred
  • Must pass a criminal background check and pre-employment drug screen

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