Emergency Shelter Support Staff
*Tribal preference will apply to qualified applicants in accordance with the Lac Courte Oreilles Policies & Procedures Manual, consistent with federal Indian preference requirements.
The Emergency Shelter Support Staff provides direct, on-site support to individuals and families accessing emergency and temporary shelter services. This position assists with admissions, guest monitoring, documentation, safety checks, and daily shelter operations. Support Staff help maintain a safe, respectful, and trauma-informed environment that follows Tribal codes, Indian Health Service standards, and shelter policies. This role is essential to maintaining 24/7 shelter coverage and serves as the primary point of contact for guests during assigned shifts.
- Assist with admissions, discharges, and guest orientation for overnight and temporary shelter programs
- Conduct regular safety rounds and monitor shelter areas, including cameras where applicable
- Maintain accurate shift logs, reports, progress notes, incident reports, and other required documentation
- Provide supportive engagement and help guests access community and Tribal resources when appropriate
- Enforce shelter rules respectfully and report concerns, infractions, or incidents according to policy
- Communication clearly with incoming staff during shift changes to support shelter operations
- Respond appropriately to emergencies and notify the House Manager or on-call leadership as required
- Follow all Standard Operating Procedures, program policies, safety protocols, and emergency procedures
- High school diploma or GED required
- One year of experience in human services, shelter services, or working with vulnerable populations preferred
- Ability to work flexible schedules, including nights, weekends, and holidays
- Knowledge of trauma-informed care principles preferred
- Proficiency with basic IT equipment and documentation systems
- Reliable transportation, valid driver’s license, and insurance preferred
- Must pass a criminal background check and pre-employment drug screen
