*The official job description governs duties and requirements.*
*Incomplete application materials may not be considered.*
*Tribal preference will apply to qualified applicants in accordance with the Lac Courte Oreilles Policies & Procedures Manual, consistent with federal Indian preference requirements.
POSITION SUMMARY:
Emergency Shelter Support Staff provide direct, on-site support to individuals and families accessing emergency and temporary shelter services. This position assists with admissions, monitoring, documentation, safety checks, and daily shelter operations to ensure a safe, respectful, and trauma-informed environment consistent with Tribal codes, Indian Health Service (IHS) standards, and shelter policies. Support Staff are essential to maintain 24/7 shelter coverage and serve as the primary point of contact for guests during assigned shifts.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
1. Maintain confidentiality of all shelter guests in compliance with HIPAA, Federal Privacy Act, and IHS standards.
2. Assist with admissions, discharges, and guest orientation for both overnight and temporary stay programs.
3. Conduct regular rounds and monitor shelter areas (including cameras where applicable) to ensure safety.
4. Enforce shelter rules respectfully and document/report infractions or incidents according to policy.
5. Provide supportive engagement and assist guests with accessing community and tribal resources as appropriate.
6. Maintain accurate shift logs, reports, and documentation.
7. Complete and submit incident reports, progress notes, and other required documentation to the House Manager.
8. Communicate clearly with incoming staff during shift changes.
9. Assist with supply organization and housekeeping tasks as assigned.
10. Respond appropriately to emergencies and notify the House Manager or on-call leadership as required.
11. Make on-site decisions within the scope of policy and training.
12. Provide coverage during staffing shortages as requested.
13. Follow all Standard Operating Procedures (SOPs), program policies, safety protocols, and emergency procedures, and report deviations or concerns to the House Manager or on-call leadership.
14. Perform other related duties as assigned.
QUALIFICATIONS:
1. Tribal Preference applies.
2. High School Diploma or GED required.
3. One (1) year experience in human services, shelter services, or working with vulnerable populations preferred.
4. Ability to work flexible schedules including nights, weekends, and holidays.
5. Knowledge of trauma-informed care principles preferred.
6. Proficiency with basic IT equipment and documentation systems.