IT Help Desk Analyst
*Tribal preference will apply to qualified applicants in accordance with the Lac Courte Oreilles Policies & Procedures Manual, consistent with federal Indian preference requirements.
The IT Help Desk Analyst provides Tier 1 technical support for staff and departments throughout the organization. This position serves as the first point of contact for technology assistance, helping resolve hardware, software, and network issues while supporting daily IT operations.
- Provide technical support for computers, software, printers, and network connectivity
- Manage and document support requests usingIT service management tools
- Assist with hardware setup, toubleshooting, and inventory tracking
- Support software installation and user training
- Procure and manage IT supplies
- Create user guides, knowledge base articles, and training materials
- High school diploma or equivalent required
- IT-related degree or certification preferred
- Strong troub leshooting and customer service skills
- Experience with helpdesk systems and IT asset management preferred
- Must pass a background check and pre-employment drug screen
